EXCELLENT
16 reviews on
Joshua L.
Joshua L.
2024-04-06
Fantastic service! We were moving from Berlin to London and found out quite late in the process that we wouldn't be able to take our elderly cat with us in the airplane cabin. Barry provided amazing service throughout - he answered our questions about the required paperwork, provided clear information so we would know exactly what to expect during the ride from Paris to London, and even offered to mail back a coat that we accidentally left behind. We were pretty nervous about traveling with an elderly, very anxious cat, so having an experienced person there was invaluable to us and made the whole process a breeze. It's clear that he truly cares about pets, too; he checked on our cat regularly during the ride and provided everything he'd need, from blankets to water and a litter box.
Clarice Corell
Clarice Corell
2024-03-16
When I learned that we would be moving from San Francisco to London for my husband's job, I immediately started researching how we were going to bring our 14 year old cat, Miss Moneypenny with us. After reaching out to a number of pet move companies online, a representative was finally honest with me that they only facilitate pets moved via a plane's cargo hold. There was no way we would put Miss Moneypenny through that experience, I knew there had to be another way. After even more research, I found a blog post from years ago mentioning Pet Moves, and I'm so thankful I found them! Barry responded quickly with a cost estimate and what to expect. He even recommended booking the VIP meet-and-greet service at Paris CDG so we didn't need to wait in a long immigration line, and we're so glad he did as we were out of the airport in 20 minutes. Edward, our lovely friendly driver, collected us within minutes of stepping outside and we were quickly on the road to London. We thoroughly enjoyed our long drive with him and Moneypenny was happy and comfortable. We even made a quick stop at a pet store along the way so we could purchase a litter box which was so helpful as stores would have been closed when we arrived in London that evening. We really can't recommend this service enough for stress-free travel with your pet! Thank you, Barry and Edward!
Alison Griffiths
Alison Griffiths
2024-02-26
We are so grateful to both Barry and Edward for the outstanding service we received in order to bring our dog to the UK via France. Our dog is elderly needing medication 3 times daily, so putting her in the hold of an aircraft for hours was definitely not an option. We searched for help and found the many tremendous online reviews given to PetMoves, and Barry and Edward in particular. From Day 1 it has been a pleasure working with Barry who helped us navigate the paperwork process required, answering our questions and providing timely guidance. When we arrived in Paris, Edward was there to greet us at the airport and provided a large bowl of fresh water for our pup, a carrier and lovely thick warm fresh blankets. The transport was fabulous, spotlessly clean and super comfortable. Edward thoughtfully provided every opportunity for rest breaks, and liaised with the officials on our behalf ensuring a smooth passage through border control and into the Eurotunnel to the UK. We then continued very comfortably on the last leg of our long journey right to the door. We cannot overstate how grateful we are to Barry and Edward for taking such great care of us all. They are both genuinely great guys, and the high praise received by so many clients is richly deserved.
k thomas
k thomas
2024-02-24
HORRIBLE! I had the most abhorrent experience with this company, culminating in my financial institution having to get involved to get my £1860 deposit back from them. This company is neither flexible nor accommodating if your travel schedule changes. It is well known that travel plans change, airlines may cancel/delay flights, etc. You would expect a company offering transport services from an airport to be able to accommodate changes in travel schedules. Not Pet Moves! They had quoted me a price of £3600 to transport me, my Yorkie, husband and child from Charles de Gaulle Airport in Paris to Greater London. I paid the 50% deposit, but when I had to amend my travel date due to family illness they said they could not accommodate a change in my pick up date from the airport and there were no other dates available for almost a whole week! Their Business Terms and Conditions were ambiguous. It said you may incur a cancellation penalty fee. It didn’t state what the cancellation penalty fee was or how much notice was required to cancel. I repeatedly enquired about their cancellation policy and received no response. They finally responded that they were keeping my entire 50% deposit if I cancelled! I tried to negotiate a reasonable settlement with them, offering them to retain 1/2 the deposit (ie. £930) and return the balance to me. They were quite rude and then stopped responding altogether. I had to find another pet transport company and found one that was awesome! The new pet transport company’s rate was 75% less expensive than Pet Moves Ltd. for the exact same service. They charged only £1100. They permitted changes to your travel dates and also cancellations with a full refund. Their service was impeccable. Pet Moves Ltd. was the opposite in business acumen and customer service. I made enquiries of my local police department about getting my money back from Pet Moves and was told to file a dispute with my bank, which I did. My bank collected statements and documents from both me and Pet Moves Ltd. to determine the case and after two months of stress dealing with this, the bank decided in my favour that Pet Moves Ltd. was not entitled to keep my deposit. Thankfully, I received my full deposit back. It was an absolutely horrible and stressful experience. I now have an appreciation that the quote received from Pet Moves was extraordinarily expensive in comparison to other reputable companies providing the same service; and Pet Moves’ customer service was appalling! How does a company justify keeping approximately £2000 for a service it did not provide and then refuse to communicate with the customer? I strongly do not recommend this company. Based on my experience, they are overpriced, inflexible, rude, unreasonable and unfair.
Bland Thomas
Bland Thomas
2024-02-07
Barry transported my Labrador Jane at very very short notice to France,he organised everything, ( even the outgoing papers as I had no idea what to do ) Jane was very happy and I got photos of her all through the trip, I could not recommend him more. Worth all the money for someone who cares about our lovely pets !
Tracie Terrell
Tracie Terrell
2024-02-06
Pet Moves made my move to the UK with my four cats easier than I ever expected. Their service was absolutely wonderful. I'm immensely grateful for their assistance in ensuring I had all the correct documents prior to travel. Edward, who handled the transport, was fantastic. Despite my flight being considerably delayed, he was punctual with the pick-up. My cats were comfortable in the van and seemed happy to get out of their carriers and stretch their little legs in the van. I cannot recommend their service highly enough.
Andrew Gibson
Andrew Gibson
2024-02-02
We had a great experience with Barry. He was super helpful when it came to navigating the difficulties in the pet immigration documents and offered support throughout the whole process. Mao felt super comfortable in the car and came out of her cage and wandered around as well! We would highly recommend Pet Moves and Barry! Thanks very much!
Elena Afanasyeva
Elena Afanasyeva
2024-01-29
I’d like to thank the “Pet Moves” company for brilliantly providing service. We are Ukrainians and when we decided to move to the UK in 2022 our Lovely British host found the “Pet Moves” company to bring us together with our dog from Paris to the UK. Our emotional state was difficult and our biggest fear was can we go into England with our dog. Mr Barry checked all documents and told us that all be fine. And Barry supported us very much and tried to reassure us. And when we arrived in England he did not charge us at all. He told that people should help and support each other and it was amazing because that money we used for living in a future. I thanked the God for the brilliant people which we met on our way. Thank you Barry and “Pet Moves” company.
Kristina
Kristina
2024-01-28
Great experience. Everything went seamlessly with my cat from CDG to Folkestone. Comfortable car with litter tray (though my cat didn't use it). We made multiple comfort stops along the drive. Thank you!
Marc Arnall
Marc Arnall
2024-01-25
I have been using Pet Moves to Transfer my dogs between France and the UK, for over 10 years and will continue to do so in the future. The experience has been nothing but superb. Both my previous dog and my present dog welcome Barry as if he was a member of the family and it is quite obvious that in Barry's eyes the customer is always right and that my dog is also is the customer (Yes, he does spoil her with cuddles and a chew). The most useful thing is having the ability to travel with my dog in comfort. My dog is not caged, which is a great joy to her and to me. I am always treated with politeness and respect, Barry is always on time and he whisks us through customs with no problems. I would never use any service, other than Pet Moves.