Our Terms & Conditions

If you proceed with your Pet Move it is deemed you read and accept and read the terms and conditions on our website.

GDPR ( General Data Protection Rules) effective 25.05.2018

The personal information you provide is only used by Pet Moves Ltd to process your quotation/booking and comply with the law and remains confidential. We do not pass any information on to third parties and we will not sell, rent, lease or otherwise trade your personal information. Note however that communications over the Internet are open to interception and we make no guarantees that information will not be intercepted by third parties. You have the right to request the information held is erased.

If you cancel your Pet Move.

IMPORTANT: All prices quoted are correct and valid only at time of the quote and are subject to Eurotunnel fares/availability and, of course, our availability. We book on a first come first served basis so please check with us before booking your travel as no liability will be accepted on our part if our availability is no longer available, Eurotunnel fares/availability are outside our control.

Please make sure of your travel arrangements before booking your Pet Move, as any change may increase the price or cancellation will incur fees, you may lose your deposit. We will try to offer, at our discretion, an alternative date, however this may increase the Eurotunnel costs and indeed ours. We are happy to take 50% deposit to book your date, however this may be subject to the cancellation fee.

Unlike other modes of mass travel, we offer individual personal service on each Pet Move, which is exclusive to you, we book out a vehicle and driver for your chosen date, including our overnight accommodation and our return journey including Eurotunnel the following day, as it’s a minimum 14 hour return trip for us, so any cancellation means we probably cannot replace it, which means lost income.

Depending on circumstances and reasonable notice, we will endeavour to find another customer for that date, at our discretion, but please bear in mind we may have already turned customers away, because once it’s booked, it’s booked.

Our non refundable policy allows us to keep our prices fair for all our customers.

Please let us know if your flight is delayed by text or email only as we may be resting, (we allow 1 hour from expected arrival time to complete entry formalities), unless we are advised in time to prevent us waiting around the airport/station) or if there are any Pet Passport irregularities and we have to visit the vets, it will have to be charged for at an hourly rate or part of @ £50 (not including vets fees) as this extends our working time.

London Congestion/ULEZ Zone. If any address is within the London Congestion/Ultra Low Emissions Zone, please advise us, there is an additional charge of £26.50, please pay this in cash to our driver for the Congestion Charge, if not paid we get fined £120.

Under our limited liability we can only provide advice on Pet Passport/Documentation requirements to customers who have booked their Pet Move.

Pet Moves Ltd. Registered in England No 9180493.

Registered Office at 110 Ferring  Street, Ferring, West Sussex BN12 5JP.

A Personal Moving Service

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If you want the best for your pet, please complete this short form and we’ll get back to you as soon as possible.

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Lovely Miranda
Lovely Miranda
2021-04-11
Verified
We got our pet dog,safely home from Paris to London. Thank you PetMoves,for making this happen smoothly and without any stress.
jose Ignacio labbe
jose Ignacio labbe
2021-01-05
Verified
Great service! They took us from CDG París to our Home in Manchester with My partner, My 3 dogs, a cat and 6 suitcases. We arrived safe and sound. Very recomended service
Jonathan Teixeira Salema
Jonathan Teixeira Salema
2020-12-16
Verified
Great experience overall! we barely had to wait at the Paris airport and everything went smoothly. It was great to be able to travel with our pet instead of sending him by cargo.. I highly recommend this service!
Cristina Liquori
Cristina Liquori
2020-12-14
Verified
Such peace of mind and a sigh of relief. Thank you Barry and Edward for taking care of us and our two cats again for our return trip home from London to the USA. It was amazing to rely on your excellent service, which allowed us to keep our dear pets with us throughout our journey back home. Your business is fantastic and appreciate your personalized service and attention. We made it home safely with our pets with no fuss!
Mark
Mark
2020-11-23
Verified
The UK does not allow pets to fly into the country in the passenger cabin of commercial aircraft. Our 17 year old cat is too old to travel in the hold; that really wouldn't be fair on him. They do allow pets on private aircraft, but having investigated the cost of doing this from the US to the UK, that idea was quickly struck down! While searching for alternatives, we came across Barry and Pet Moves. This turned out to be a great alternative. Barry was able to help verify the paperwork needed from our vet and the USDA/APHIS approvals that were then required. We landed at CDG and Barry was waiting outside the terminal exactly at the spot we had agreed. The journey to the French coast and the train takes a few hours, but Barry has several options to stop along the way, all excellent. We had opted for the flexible train ticket and this meant that we boarded the train almost immediately, with almost no delay. The drive from the train in to Central London takes about 90 minutes. Barry dropped us at the door of our Airbnb (to serve out our quarantine). All in all, an excellent service. For anyone planning to make this trip I suggest you: * Pay close attention to the lock down rules in the UK and France. If in doubt, talk to Barry. * Make sure you allow time to get your vet documents back from the USDA. We contacted several USDA offices in the US before we found one that seemed responsive and to offer quick turn around (in Conyers, GA). They turned around our documents on the day that they arrived. Quite excellent. * Under the rules on the day that we made this trip, you needed a Covid test within 72 hours of boarding. With no guarantee that the results will come back in time, this is probably the riskiest part of the whole adventure. We each ended up getting two covid tests on the same morning. This was fortunate as only one of our results came back in time. All in all, a great experience. Update. After being dropped off by Barry, I discovered that I had left a battery pack (used to charge my iPhone on the long trip) in the back of Barry's mini van. Barry was kind enough to mail it back to me. Quite excellent. Thank you.
Candace Bryan
Candace Bryan
2020-11-06
Verified
I had an incredible experience with PetMoves and I highly recommend them. I found the company through Google so I had no idea what to expect and was very stressed out about moving with two cats abroad from the US (during a pandemic no less!). But working with PetMoves was wonderful, helpful, and put me at ease. They clearly love animals and have expertise transporting them from Paris to London. Everything could not have gone smoother—from pickup to border control—and my driver Edward was kind, fun to drive with, and went above and beyond. Would use them again!
Magali Collonnaz
Magali Collonnaz
2020-10-04
Verified
I used Pet Moves' services twice for my cat and never had any issue. Barry is friendly, professional and always does his best to help you during the journey. I strongly recommend Pet Moves if you want to travel to the UK or leave the UK with your pet without any stress.
Phil Sequeira
Phil Sequeira
2020-10-03
Verified
My wife and I travelled with our 2 yr old Cockapoo from Los Angeles to London with Pet Moves...amidst the global coronavirus pandemic - and it was EASY! Our cockapoo travelled with us in the cabin from Los Angeles to New York, New York to Paris, and then finally from Paris to London with Pet Moves, who advised us on the forms we needed to complete to ensure that our pet could cross the border into the UK without having to go through quarantine, and who scheduled a relaxing journey for the final leg which allowed us enough time to stretch our legs, eat/drink, and yet still arrive in London in the mid-afternoon. Barry and his team were responsive to any queries I had from the moment I first enquired through to our doorstep in London and I cannot recommend Pet Moves enough if you’re looking to transport your pet internationally without the need for separation or quarantine.
Malia Barnes
Malia Barnes
2020-09-21
Verified
I just moved to London from California and had a GREAT experience using Pet Moves. Originally, I thought the only way to get my pup, Indy, into the UK would be via ferry from Amsterdam or for her to fly in cargo—but but of these options involved risk and major hassles. Going via ferry would have required getting from the airport to ship, stopping at a local vet to get an EU pet passport, checking Indy into cargo on board the ship, collecting her afterwards, and then arranging travel into London once we docked in the UK. And flying in cargo was a risk I didn't want to take. I was so pleased to have found Pet Moves as an alternative! The owner, Barry, picked us up from CDG as soon as we landed and from there on out I literally didn't have to make any decisions about anything. I felt completely trusting of Barry and my husband and I (and Indy) were able to relax from the moment we got in the van—which was VERY welcome after we traveled so many hours. ____ To you reading this review—I WAS YOU a month ago! Pet Moves seemed like the perfect way to get Indy into the UK from the USA, I thought I had found a loophole. It's not too good to be true! We booked with Barry and could not be happier with our decision. We moved on a tight budget, and I would 100% pay the same (or more!) if I was doing this trip again. I don't normally write effusive reviews or SHOUT when I'm typing but literally PET MOVES IS THE BEST WAY TO GET YOUR DOG INTO THE UK. Cheers, Barry!
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