By proceeding with your Pet Move, you confirm that you have read, understood, and accepted the Terms and Conditions published on our website.
Any personal information you provide will be used solely by Pet Moves Ltd for the purpose of processing your quotation or booking and to comply with legal requirements, in accordance with the General Data Protection Regulation (GDPR) effective from 25.05.2018. All personal data remains confidential. We do not sell, rent, lease, or share your information with third parties. Please note that communications over the internet may be subject to interception and, while we take reasonable precautions, we cannot guarantee complete security. You have the right to request that any personal data we hold about you is erased.
All prices quoted are correct and valid at the time of the quotation only and are subject to Eurotunnel fares and availability, as well as our own availability. Bookings are accepted on a first-come, first-served basis. Please check availability with us before making your own travel arrangements, as we accept no liability if our availability changes or if Eurotunnel fares or availability are altered, as these are outside our control.
Please ensure your travel arrangements are confirmed before booking your Pet Move. Any changes may result in an increased price, and cancellations may incur fees, including the possible loss of your deposit. We are happy to accept a 50% deposit to secure your booking date; however, this may be subject to our cancellation policy. Where possible and at our discretion, we may offer an alternative date, although this may involve increased Eurotunnel and operational costs. We strongly recommend that you take out appropriate travel insurance.
Unlike mass transport services, Pet Moves Ltd provides a dedicated, individual service. Each booking reserves a vehicle and driver exclusively for you, including overnight accommodation and the return journey, which is a minimum 14-hour round trip including Eurotunnel. Due to the nature of our service, cancellations often cannot be replaced, resulting in lost income. While we may attempt to rebook the slot at our discretion and with reasonable notice, this cannot be guaranteed, as other customers may have already been declined. Our non-refundable policy allows us to keep our prices fair for all customers.
If your flight is delayed, please notify us by text or email only, as drivers may be resting. We allow one hour from the expected arrival time to complete entry formalities unless we are advised in advance. If delays occur due to Pet Passport irregularities requiring a visit to a veterinarian, additional charges will apply at an hourly rate or part thereof of €100, excluding veterinary fees.
If any pickup or delivery address is within the London Congestion Charge or Ultra Low Emission Zone (ULEZ), an additional charge of £31 will apply.
Under our limited liability policy, we can only provide advice on Pet Passport and documentation requirements to customers who have confirmed and booked their Pet Move with us.